What to do when customers say you didn’t clean somewhat but you know you did?

It is not enough that you do a cleaning job that is satisfying for you because whatever it is that you consider a good job may not be good enough for your client. The thing is when a client says that he or she is not satisfied with the job that you did, never argue with them because you stand the chance of losing them. Do not even try to defend yourself because this might come across to your client as being incompetent.
(more…)

When establishing your own commercial cleaning business, one of the skills that you need to practice is presenting your services to a client and making him want to hire you. It is more challenging in making a sales pitch to a company that has already hired some other cleaning company rather than the company who has not yet hired one.
(more…)

Cleaning services covered by contractual conditions and terms between the client and the service provider is called contract cleaning. While contract cleaning had been around for quite sometime, it is only recently that this kind of service becomes popular as more clients had been asking for this kind of cleaning arrangement.
(more…)

Breaking the ice regarding clients is always the biggest hurdle a start up has in business. Though there may be interested inquiries, some prospects would find one’s business too green or one may consider long standing relationships over newer service providers. Trust is an issue with new business owners and one needs to gain the trust of the prospect to make them a client. So how can one earn this?
(more…)

Whether your business is into cleaning houses or small offices, the onset of a beautiful and profitable business relationship with your clients is the quality of job that you provide. So before you start cleaning, you must have a plan of action on what tools you need, which areas to clean first and how much time it would take to finish up everything. Having this system will ensure that you have paid enough attention to your task and it can also help you avoid missing spots can cost you to lose a client.
(more…)

Ever wonder how to get hired for a cleaning job without having to waste your time? So many cleaning business owners worry about how to impress clients by all they can do, they end up wasting so much time. Why would this be a waste? Just imagine having to prepare for the proposal and presentation, dressing up, going to the company’s contact person, stressing out – so much energy expended just to find out that you get denied the job. There are two things that would probably cause the rejection; one is because the client is still in a contract with a different cleaning service, another is because you did not offer something different.
(more…)